Privacy Policy

1. Introduction

This privacy policy explains how Bug Hunters Inc., the company registered at 194 Taradale Drive Ne, CALGARY - T3J 5G6, Canada (CA), collects, uses, and protects personal information when you visit this website or use the services described on it. The website and the services described on it are developed and operated by the developer ForestProsper. This document applies to the site at https://www.bughunt.lol and to any related services, communications, and support activities that reference this policy.

We respect your privacy, and we want you to understand what information we hold, why we hold it, and how you can control it. Please read this policy carefully together with our terms of service before you use the website or send us any information. By using this website you agree to the practices described here. If you disagree with any part of this policy, you should stop using the website and contact us with any questions. We keep our collection deliberately minimal, because a testing studio that asks for unnecessary data would be failing at its own craft.

2. Information We Collect

We collect two broad categories of information: information you give us directly and information we gather automatically when you use the website. Information you give us directly includes your name, your email address, your telephone number, your company name, and the contents of any message you send through the contact form or by email.

When you request a scoping call or a quote, we may also collect details about your project, your software, your technical environment, and your timeline so we can prepare an accurate estimate. If you become a client, we collect the information needed to deliver the engagement, such as documentation, access details for test environments, and contact points for your team.

We do not ask for sensitive personal data, and we do not want you to send us sensitive data such as health information, racial or ethnic origin, political opinions, religious beliefs, trade union membership, or biometric data. If you send us such information by mistake, it will be handled under the same security controls described in this policy and deleted where it is not needed. The decision about what to share with us is always yours, and you should only provide information that is necessary for the services you have requested.

3. How We Collect Information

We collect information directly from you through the contact form, through email correspondence, through telephone conversations, and through documents you share during the scoping process. We also collect information automatically through server logs and standard web technologies when you visit the website.

The automatic collection happens because the website is served by third party infrastructure providers who record basic request data, including the IP address used to reach the site, the type of browser, the operating system, the date and time of each request, and the pages visited. This automatic data helps us understand how visitors use the website, detect technical problems, and defend against abuse.

We do not combine this automatic data with your identity unless you have contacted us and we need the information to resolve a security or performance issue. Where you provide information through a third party service such as a video call platform, that service has its own privacy policy, and we only receive the information that is needed for the meeting. We never scrape contact details from public sources to build marketing lists.

4. Cookies and Tracking Technologies

The website uses a small number of cookies and similar technologies to make the site work reliably and to understand basic usage patterns. A cookie is a small text file stored on your device by your browser. Some cookies are essential because they keep the website secure and functional; without them the site cannot load correctly.

We also use analytics cookies that help us see which pages are popular and where visitors drop off, so we can improve the design of the site. We do not use advertising cookies, and we do not sell any cookie data to third parties. We do not run retargeting campaigns, and we do not show you personalised adverts based on your visit.

You can control cookies through your browser settings; most browsers let you block all cookies, block third party cookies, or delete cookies after you close the browser. Blocking essential cookies may stop some parts of the website from working correctly. Because we keep our tracking minimal, most visitors will not notice any difference when they clear their cookies. You can also use browser tools that send a do not track request, and we describe how we handle those signals later in this policy.

5. How We Use Your Information

We use the information we collect for clear and limited purposes. First, we use your contact details to respond to your enquiries, to prepare proposals, and to deliver the services you have requested. Second, we use project information to design systems, to plan testing, to write reports, and to communicate progress during an engagement.

Third, we use automatic data to maintain the security and performance of the website and to diagnose faults. Fourth, we may use your email address to send you important notices about your project, changes to our policies, or renewal reminders for ongoing engagements. We do not send marketing newsletters unless you have asked for them, and you can withdraw from any optional updates at any time by replying to the sender.

We never use your information for purposes that are incompatible with the purposes described in this policy. If we intend to use your information for a new purpose, we will update this policy and, where required, ask for your consent before we begin. In every case we use the least amount of information that achieves the purpose, because that is the standard we expect from the tools we test.

6. Legal Bases for Processing

Depending on where you are located, we rely on different legal bases to process your information. When you request a quote or enter into a contract with us, we process your information to take steps at your request before entering into the contract and to perform that contract.

When we respond to your messages or provide support, we process your information on the basis of your consent, which you can withdraw at any time. When we operate the website and keep it secure, we process automatic data on the basis of our legitimate interest in running a safe and efficient business, and we balance that interest against your rights and freedoms.

Where we are required by law to retain certain records, such as invoices and tax documents, we process that information to comply with legal obligations. We will only process your information where we have a proper basis to do so. If you have questions about the specific basis we rely on for a particular processing activity, please contact us using the details at the end of this policy, and we will explain it clearly and in plain language.

7. How We Share Information

We do not sell, rent, or trade your personal information. We share information only in the situations described here. We share information with service providers who help us run the business, such as hosting providers, email providers, analytics tools, payment processors, and calendar services.

These providers receive only the information they need to perform their specific task, and they are bound by contracts that require them to protect your information and to use it only for our purposes. We may share information with professional advisers, including lawyers, accountants, and insurers, where that is necessary to protect our legal interests.

We may disclose information if we are required to do so by law, by a court order, or by a regulatory authority. We may also share information in connection with a merger, acquisition, or sale of assets, in which case we will require the receiving party to honour the commitments in this policy. We never share information with marketing companies, data brokers, or advertisers, and we do not participate in data sharing agreements of any kind.

8. International Data Transfers

BUGHUNT operates from Canada, and the servers that host this website may be located in Canada, the United States, or other countries depending on the infrastructure provider. When you send us information, that information may be processed and stored in a country outside your own.

We take steps to ensure that any international transfer is protected by appropriate safeguards, including standard contractual clauses where required, so your information receives a level of protection comparable to the protection it receives in your home country. The team is based in Canada, and the primary systems used to respond to your enquiries are operated from Canada.

Where a third party provider stores data in another country, we rely on the provider contractual commitments and on applicable transfer mechanisms. If you would like a copy of the safeguards applied to a particular transfer, contact us and we will provide the relevant information. By sending us information you acknowledge that these transfers may take place.

9. Data Retention

We keep personal information only for as long as it is needed for the purposes described in this policy. Contact enquiries are typically retained for a period of two years so we can follow up on conversations and honour promises made during the scoping process.

If you become a client, we keep project records, contracts, invoices, and test reports for the period required by tax law and by our professional insurance arrangements, which is generally seven years after the end of the relevant engagement. Automatic server logs are kept for a short period, usually no more than 30 days, and are then deleted or anonymised.

Marketing updates, where you have opted in, are kept until you unsubscribe. When information is no longer needed, we delete it or anonymise it in a way that means it can no longer be linked to you. We review our retention schedules regularly to make sure they remain proportionate and aligned with the purposes for which the data was collected.

10. Data Security

We apply reasonable technical and organisational measures to protect your information against loss, misuse, and unauthorised access. Our website is served over encrypted connections, our email systems use industry standard security controls, and access to client data is restricted to team members who need it to do their work.

We store documents in access controlled systems, we use strong and unique credentials, and we review who can reach client materials at regular intervals. We also train our people to handle information carefully and to report anything unusual. Security testing is, after all, one of the services we provide, and we apply the same scrutiny to our own operations.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security, but we work hard to keep risk low. If you believe your information has been exposed through our systems, please contact us immediately so we can investigate and respond. In the event of a breach that affects your personal information and that triggers legal notification duties, we will notify the relevant authorities and affected individuals in line with the requirements of the law.

11. Privacy for Children

Our services and this website are intended for businesses and for adults acting on behalf of businesses. We do not knowingly collect personal information from children, and we do not design any part of the website to attract children. The computer systems design and testing work we perform is technical in nature and is not aimed at minors.

If you are under the age of 16, please do not send us any personal information, and do not use the contact form without the permission of a parent or guardian. If we learn that we have collected personal information from a child without appropriate consent, we will delete that information promptly.

If you are a parent or guardian and you believe your child has sent us information, please contact us using the details at the end of this policy, and we will remove the information and confirm the removal to you. We take the protection of young people online seriously, and we will cooperate fully with any lawful request concerning the handling of such data.

12. Your Rights and Choices

Depending on the laws that apply to you, you may have a number of rights in relation to your personal information. You have the right to access the personal information we hold about you and to ask for a copy of it. You have the right to request correction of inaccurate information and completion of incomplete information.

You have the right to ask us to delete your information in certain circumstances, for example where it is no longer needed for the purposes for which we collected it. You have the right to object to processing based on legitimate interests, and to ask us to restrict processing in specific situations. You have the right to receive the information you gave us in a structured, machine readable format and to transmit it to another provider, where the processing is based on consent or contract and is carried out by automated means.

You have the right to withdraw any consent you have given at any time, without affecting the lawfulness of processing carried out before the withdrawal. To exercise any of these rights, contact us using the details below. We will respond within the time limit required by law, usually within one month, and we may ask you to verify your identity before we act. We will not charge a fee for exercising your rights unless your request is clearly unfounded or excessive. If you are not satisfied with how we handle your request, you may complain to your local data protection authority.

13. Do Not Track Signals

Some browsers and browser extensions allow you to send a do not track signal to websites. At this time there is no agreed industry standard for responding to do not track signals, so we do not change our data collection practices based solely on the presence of such a signal.

That said, our collection is intentionally minimal, and we do not engage in the kind of cross site tracking that do not track signals are designed to stop. We do not build advertising profiles, we do not follow you across unrelated websites, and we do not share your browsing data with data brokers.

If you use a browser setting that blocks third party cookies or tracking scripts, the website will continue to work normally for you. We will revisit this position as standards and regulations develop, and we will update this policy if our practices change.

14. Third Party Links and Services

Our website and our communications may contain links to external websites and services that we do not operate. This includes links to professional profiles, industry resources, and software tools that we use in our work. We have no control over the content or the privacy practices of those external sites, and this policy does not apply to them.

If you follow a link to a third party site, you should read the privacy policy of that site to understand how it handles your information. We are not responsible for the practices of third party websites, and we encourage you to exercise caution before you provide personal information to any site you do not know.

When we embed a third party service in a project we deliver, such as a support chat or an analytics tool, we will tell you which provider is involved and point you to its privacy policy. Our recommendations of tools and partners are based on their suitability for your project, not on any data sharing arrangement with them.

15. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our services, changes in technology, or changes in the law. When we make changes, we will post the updated version on this page and change the date at the top of the document.

If the changes are significant, we will take reasonable steps to bring them to your attention, such as a notice on the website or an email to the address you have provided. Significant changes might include new categories of data collection, new ways of using information, or new sharing arrangements.

Continued use of the website after the updated policy is posted will be taken as acceptance of the revised terms, so we encourage you to review this page periodically. If you do not agree with the updated policy, you should stop using the website and contact us with any questions. The previous version of this policy will be available to you on request.

16. Contact Information

If you have any questions, concerns, or requests relating to this privacy policy or to the way we handle your personal information, please contact us using the details below. You may write to us at Bug Hunters Inc., 194 Taradale Drive Ne, CALGARY - T3J 5G6, Canada (CA).

You may reach us by email at talk@bughunt.lol. You may also call us by telephone at +18624579811. The person responsible for privacy matters within our company is the studio lead, and any correspondence marked privacy will be directed to that person.

We aim to acknowledge privacy requests within two business days and to resolve them within the time limits set by law. If you believe that your privacy rights have not been respected, you may also lodge a complaint with the Office of the Privacy Commissioner of Canada or with the data protection authority where you are located. We take every privacy question seriously, and we will answer honestly, even when the answer is not the one you hoped for.